Frequently Asked Questions

  • There are many advantages of online bus ticket booking.
  • You can choose your preferred seats.
  • Online bus ticket booking keeps you away from the long queues of the offline ticket counters.
  • You can view plenty of buses and choose an appropriate bus for your travel considering the amenities, reviews, ratings and bus images available.
  • You can choose the preferred bus type (Volvo Bus, AC or Non AC) and also pickup and dropping point and timings.
  • Your tickets can be booked at a reasonable price with multiple payment options.

Yes, almost all fleets of state road transport corporation buses will be enabled from IRCTC. For example, UPSRTC, APSRTC, GSRTC, OSRTC, Kerala RTC, etc.

The bus operators validate e-tickets received on your e-mail or available on the app. But, it is advisable to carry the e-ticket's print out to be on a safer side for a hassle-free travel experience. It is also advisable to carry a govt. identity card to verify your identity before boarding the bus.

Refund will not be initiated if you miss the bus. A refund is initiated in case of bus operator cancels the bus and have not provided any other bus as an alternate option. IRCTC will process the refund to the customer on receiving the amount from the bus operator only.

  • Log on to
  • Select From / To with travel date
  • Choose bus date / time wise
  • Choose seat
  • Enter your personal details
  • Make payment

You will be notified by SMS with bus no. boarding point and driver’s contact no. 2 hours before the scheduled bus departure.

IRCTC login credentials can be used for booking the bus tickets. In case, customer does not have IRCTC login he can book through guest user login by providing required email id and mobile no.

Yes, you can. Cancellations can only be done online for online bookings through

No, tickets booked online can be cancelled online only.

Yes, you can book SRTC (State Road Transport Corporation) bus tickets using our website.

We accept all payment options to complete your booking like Debit card, Credit card, Net banking, Wallets and UPI.

Maximum 6 passengers can be booked in one transaction.

No. However, for details may contact at

No, name change or gender change is not allowed. In case of changes, it is to be cancelled and go for fresh booking.

No. However, it is mandatory to carry one govt. id card having the same name on the ticket.

Email us at or call us at 1800110139

Once ticket no. is generated than it is deemed to be a confirmed booking.

Please visit our website for details. There are various types of buses depending upon route and timings.

Child above 5 years with seat requirement will have to pay the full fare.

Amount would be refunded within 3-5 working days in the same account.

Please check your Booking History or Email us at

Yes, partial cancellation of passengers is allowed.

No. In such cases booking needs to be cancelled and to be rebooked. Cancellation charges as per policy shall levy.

For AC class – Rs. 20 + GST

For Non AC – Rs. 10 + GST

Payment gateway charges shall also be borne by the passenger

Yes. It is applicable as per bus operator.

Each passenger is allowed to carry one bag upto 10 kgs and one personal item such as laptop bag, handbag, or briefcase of upto 5 kgs.

Passengers should not carry any goods like weapons, inflammable, firearms, ammunitions, drugs, liquor, smuggled goods, etc or any other articles that are prohibited under law. Bus operator reserves the right to deny boarding ot charge additional amount in case passenger is travelling with extra luggage than what is mentioned above.

No refund permissible after bus departing from first boarding point.